About
The business in short: the Tustin homes and water heaters we work on, how a job gets scoped and priced in writing, and the work we say no to.
A water heater business that checks it is the heater first
This is a water heater business working Tustin and the neighborhoods inside the city: Old Town, Tustin Ranch, Tustin Legacy, Tustin Meadows and Peppertree. The work is repair, replacement and installation of tank and tankless heaters, and leaks at the heater. Nothing else.
It is organized around one question asked before any other: is the problem on the hot side only, or the whole house? The City of Tustin publishes that test itself. When the cold side is affected too, the answer is a call to your water supplier rather than a call-out from us, and saying so on the phone is the point.
- No general plumbing, drains or water treatment — water heaters only
- No work on the supply side of your meter; that is the water supplier's
- A relief valve is never capped, for anyone
- No tank replaced when a part would honestly do
Four steps, no surprises
Hot side only, or the whole house? We find out first, then put a written quote in front of you.
- 1
The two-tap test, on the phone
Hot side only points at the heater. Both sides, and we name who to call instead.
- 2
The valve, then the symptom
The cold valve above the heater checked open, then the fault pinned down.
- 3
A range, then a written quote
An estimated range on the call; the failed part and price in writing before work.
- 4
Fixed, then run hot
Tested at the tap. New tanks permitted and strapped to state law.
Five things worth asking any water heater company
Short, because the right answers are short.
- 1
Did you ask if the cold side is fine?
If nobody asks, nobody has checked whether you need a water heater tech at all.
- 2
What is your C-36 number?
California licenses plumbing contractors under C-36. The number can be checked on the license board's site in under a minute.
- 3
Is the permit in the quote?
A replacement or install in Tustin needs one from the City. It should be on the written quote, not a surprise afterward.
- 4
Will it have two straps?
California has required new and replacement water heaters to be braced against earthquakes since 1991, and the codes call for at least two straps.
Want a figure on it?
The estimated range before we travel, and the figure in writing before any work starts.